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DxBots.AI's commitment to comply with GDPR
We, at DxBots.AI, believe in assuring the safety and security of our users’ personal information and we ensure that we are being compliant with the regulations of data protection. Our goal is to strengthen data privacy because we strongly believe that our customers must have greater control over how their personal data is used. With the coming of GDPR, we have embraced a better approach to distribute the responsibility and accountability to store or process customer data, irrespective of whether they belong within or outside the EU. GDPR is important to improve the protection of a customer’s right to safeguard personal data and information and at DxBots.AI, we demonstrate complete transparency and honesty in maintaining this security.
The General Data Protection Regulation (GDPR) is a new European privacy law due to become enforceable on May 25, 2018. The GDPR applies to all organizations established in the EU and to organizations, whether or not established in the EU, that process the personal data of EU data subjects in connection with either the offering of goods or services to data subjects in the EU or the monitoring of behavior that takes place within the EU. Personal data is any information relating to an identified or identifiable natural person.
We use following services which are all GDPR Compliant
We use Bot Users information to send them messages and display Users on DxBots.AI's Live Chat feature. For DxBots.AI User we use this information to send email alerts and marketing materials and user can also unsubscribe to these emails. We also send emails when your user request human help through the chatbot. We do not store any sort of credit card information and we use Razorpay for the payroll which is GDPR Complaint platform.
Yes, We allow user to deactivate their account, incase if they want to reactivate it later. But if they want to completely remove information they can contact us via email at (email@example.com) and will completely delete the user info from our systems. We do not directly remove the user’s information because we have seen instances where users had mistakenly deleted their information and their information becomes unrecoverable.
We maintain the server logs received from facebook, for debugging issues and improve the performance for Chatbots. We also store the IP Address of the Website on which the website Chatbot is attached to, against a particular bot user, so we can check whether the user is online or not and we can show it on Live Chat Feature.